FAQs

Orders are usually processed and shipped within 1-7 working days of purchase.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days.
Your tracking number will be updated 3-7 days after your order has been shipped.

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it’s out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.24KICE reserves the right to deny any return request. You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

We accept Paypal now. We will accept Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account) in the future.

All items within the Customizable collection are meticulously handcrafted by our team of skilled artisans. Our jewelry-making process begins with the careful selection of high-quality materials, such as precious metals and gemstones. Once the materials are chosen, our artisans employ their expertise and craftsmanship to shape and mold each piece with precision and care. The process starts with the design phase, where our customers have the opportunity to customize their desired piece of jewelry, adding personal touches and selecting specific elements that reflect their unique style. Once the design is finalized, our artisans begin the meticulous process of bringing the vision to life. Every step of the production is done by hand, ensuring attention to detail and a personalized touch. Our artisans carefully cut and shape the metals, soldering and joining them together to create the desired structure. Gemstones are meticulously set, with each stone carefully positioned and secured to enhance its beauty and durability. Throughout the entire process, our artisans pay meticulous attention to every intricate detail, ensuring that the final product meets our highest standards of quality. Once the piece is complete, it undergoes a thorough inspection to ensure its craftsmanship and durability. Due to the intricate nature of the handmade process and the dedication our artisans put into creating each piece, the production time for our Customizable collection is estimated to be between 10-30 business days. We believe that this extra time is well worth the wait, as it allows us to deliver truly unique and meticulously crafted pieces of jewelry that will be cherished for years to come.

If we are unable to answer your question, please visit the contact us tab and provide us with the question and how we can assist you. We will typically respond to the request within 24 hours during regular business hours. You may reach out to us directly at service@24kice.com, be sure to include your name, order number, and any other important information that will allow us to better serve your request.